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KEEP IN TOUCH

osTicket > Reports 7.5 (1.10+)

Jun17
2013
112 Comments Written by Scott Rowley

The below modifications have now been re-coded into an easy to install plugin. The plugin is currently available on 1.10 installations for $50. Additional details, support information and community boards are coming very soon at a new website.

Available Time Ranges
Today
Yesterday
This Month
Last Month
Last 30 days
This week (Sun-Sat)
Last week (Sun-Sat)
This business week (Mon-Fri)
Last business week (Mon-Fri)
This year
Last year
All Time
Manual dates entry

Available Reports
Tickets per Department
Tickets per Group
Tickets per Team
Tickets per Day
Tickets per Month
Tickets per Staff
Tickets per Help Topic
Tickets per Client
Tickets per Organization
Replies per Staff

7.0 Updates:

Time to Resolution for all reports
THREE new reports!
Tickets per Organization
Tickets per Group
Tickets per Team

Visual
Control the color scheme on the reports page

Administration
Default Report Type (automatically loads this report when the “Reports” link has been clicked)
Default Report Time Range
Quick Stats toggle (Easily show/hide quick stats)
Default Email (Don’t want to type in the optional email address each time? Set a default)

When emailing in the payment please include what version of osTicket you will be using. There are different files for different versions of osTicket.

Thank you everyone and I look forward to your input into future releases!

Demo now online! I’ll try to get some more data added to this as soon as I can.
http://reportsdemo.sudobash.net/scp
Username: demo_admin
Password: reportsDemo

Note regarding demo. The database for this will be restored every day so we don’t get a bunch of crap loading up in it from anyway goofing around, etc. Also the staff table is restored every single minute, so don’t bother making extra users, etc 😉

osTickets Reports osTickets Reports
osTickets Reports osTickets Reports





Posted in MySQL, osTicket, PHP, Web Development - Tagged 1.10, 1.7, 1.7 Release, 1.8, 1.9, 6.0, osTicket, osTicket Reports Plugin, release, reports, Reports Plugin, support, ticket, ticketing, version
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111 Comments

  1. gengzc's Gravatar gengzc
    June 18, 2013 at 7:22 am | Permalink

    Hi Scott
    Thank you for your hard work.
    Can you guide me how to make a donation?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      June 18, 2013 at 8:32 am | Permalink

      Top right, above the “GO” button 🙂

      Reply
  2. Warren Prescott's Gravatar Warren Prescott
    June 18, 2013 at 8:21 am | Permalink

    Hi Scott,
    I am interested in this Mod. How would I make the donation to get this full version?
    Thanks for this awesome mod.

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      June 18, 2013 at 8:32 am | Permalink

      Hi Warren, thanks! The donate button is at the top right of the page above the search/go area.

      Reply
      • Warren Prescott's Gravatar Warren Prescott
        June 18, 2013 at 1:05 pm | Permalink

        Hi Scott,
        I got the zip file, but in which dir do these files go into? Not a coder but know enough to be dangerous LOL

        Reply
        • Scott Rowley's Gravatar Scott Rowley
          June 18, 2013 at 1:57 pm | Permalink

          hehe, np. Just put the zip file in scp/ and open it there. Then just make sure everything has the correct permissions for the web server use (usually apache, httpd, or www-data).

          Reply
  3. Rionoskae's Gravatar Rionoskae
    June 18, 2013 at 11:14 am | Permalink

    Just out of curiosity – Any new functionality with 6.0 version? ( Looks like the ChangeLog Link still needs to be updated )

    Thanks again for the Great MOD Scottro!

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      June 18, 2013 at 1:58 pm | Permalink

      Nothing just yet, initial release is just compatibility with osTicket 1.7. More is planned though.

      Reply
  4. Marcus Lucas's Gravatar Marcus Lucas
    June 22, 2013 at 11:30 am | Permalink

    Hey,

    Nice website. By the way, saw you 160 production osTicket theme and I am interested. Send me an email (as I couldn’t find any contact form on your blog).

    Do you have more osTicket templates?

    Cheers,

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      June 23, 2013 at 10:27 am | Permalink

      The 120 Production theme doesn’t yet work with osTicket 1.7 but I’m going to be working on getting a new version that will be soon. Presently it’s my only template but I’m thinking about making more.

      Reply
  5. Southside's Gravatar Southside
    June 23, 2013 at 3:32 am | Permalink

    Hi Scott;

    I am trying to find out if your 120 Productions SCP skin is suitable for 1.7 use can you confirm?

    http://osticket.com/forums/showthread.php?p=40682

    S

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      June 23, 2013 at 10:27 am | Permalink

      The 120 Production theme doesn’t yet work with osTicket 1.7 but I’m going to be working on getting a new version that will be soon.

      Reply
  6. steve's Gravatar steve
    June 28, 2013 at 2:41 am | Permalink

    hi,
    i have just donated for the script – please advise how to download it.
    regards
    steve

    Reply
  7. TK Gopu's Gravatar TK Gopu
    July 2, 2013 at 11:51 pm | Permalink

    I installed and made the changes following the above steps.
    But when I try to login in admin section, I am getting nothing only blank page.

    Can you please provide me step by steps how to go about?

    Regards,
    TK Gopu

    Reply
    • TK Gopu's Gravatar TK Gopu
      July 7, 2013 at 9:23 pm | Permalink

      Hi,
      Any reply to my above query?
      I am getting the login screen sometimes and when I input the admin details, I am getting the blank page. Please help me. I am using:
      OSTicket 1.7
      Firefox 22
      Windows 7

      Apache 2.2.17
      PHP 5.3.5
      MySQL 5.5.8

      Regards,
      TK Gopu.

      Reply
      • Scott Rowley's Gravatar Scott Rowley
        July 7, 2013 at 9:58 pm | Permalink

        Make sure you have the right permissions on the reports_admin.php file and also check your error log to see if there is anything useful in there.

        Reply
  8. rugwiza@gmail.com's Gravatar rugwiza@gmail.com
    July 9, 2013 at 10:43 am | Permalink

    Hello Steve, Thank you very much for the great,great job u did for us. Now, me and my company are enjoying the result of your job.
    The report module is working great, just to ask you something which my boss is askng me to do, and I don’t have any idea:
    If I go into report criteria, choose report type and select ‘tickets by help topic’, and submit, there is a field called ‘null’, which maybe is a default for tickets with no help topic. I want to modify it and call it for example ‘others’.
    Please help. Or if any other can intervene, i will be more than happy.
    Thx

    Reply
  9. thedude's Gravatar thedude
    July 19, 2013 at 9:37 am | Permalink

    Is there a report that groups on who the ticket is from? To show that this person submitted x tickets and that person submitted y tickets, etc.

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      July 19, 2013 at 10:47 am | Permalink

      Yep, sounds like you are looking for “Tickets by Client”. 🙂

      Reply
      • thedude's Gravatar thedude
        July 19, 2013 at 10:51 am | Permalink

        Great! Thanks!

        Reply
  10. adrian's Gravatar adrian
    July 19, 2013 at 4:16 pm | Permalink

    good day, please I request your help, I have installed locally ostickets I mean at 127.0.0.1, and it works perfect, the problem is that when you include the reports module, to change or replace the file header.inc . php with the correct module code, the system will not charge more, this returns a 500 error. if i use it on a web server if it works perfect, but locally not work I do not know what could be?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      July 21, 2013 at 9:12 pm | Permalink

      If you are getting a 500 error message there should be something helpful in your error log. See what that says and if you need any help let me know what the error is and I’ll do what I can to help.

      Reply
  11. thedude's Gravatar thedude
    July 21, 2013 at 8:53 pm | Permalink

    Well, I thought I followed everything correctly. But after logging into scp and navigating to reports.php I see messages like this: Can’t open reports_csv/Report_1374457836.csv. Also get that when trying to run a report.

    Also for reports_admin.php I get Unable to load the webpage because the server sent no data. Error code: ERR_EMPTY_RESPONSE.

    I figure I probably need to do something with permissions or something, but I am not sure what or where to do it.

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      July 21, 2013 at 9:10 pm | Permalink

      Yep, first thing to check would be the permissions. Also, make sure everything is dumped into the scp/ folder. If that all appears correct check your web servers error log and see if there is anything helpful in there. Feel free to email any errors in the log to me and I can work with you to get it all resolved.

      Cheers,
      Scott

      Reply
  12. john's Gravatar john
    July 23, 2013 at 11:09 am | Permalink

    I did all the steps that are shown above, but whenever I try to click on the reports link in the scp page it comes back with a blank page. Is there something that is missing such as reports php? do you include that when you make the donation?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      July 23, 2013 at 11:49 am | Permalink

      Yes, if you haven’t donated there are dozens of files you would be missing.

      Reply
  13. Toni's Gravatar Toni
    July 23, 2013 at 3:52 pm | Permalink

    Hi Scott,

    We are very interested with this but do you have any demo available? I am not sure if this mod has the reporting feature I am looking for.

    Thanks

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      July 23, 2013 at 4:59 pm | Permalink

      I don’t just yet, I hope to be setting one up tomorrow night though!

      Reply
      • Scott Rowley's Gravatar Scott Rowley
        July 25, 2013 at 10:42 pm | Permalink

        Demo is now up and I’ll be posting information for it in the next few minutes. 😀

        Reply
  14. Gustavo's Gravatar Gustavo
    August 21, 2013 at 8:04 am | Permalink

    Hi, I was watching the mod I think, is very good congratulations.

    would be interested to have it but we would need to know if you have any study reporting the time spent with each client from one period of time, for example you can have the following data
    client, date, ticket number, time spent, ticket status?

    I agradeze your comments

    Reply
  15. bruno's Gravatar bruno
    September 2, 2013 at 5:06 am | Permalink

    Hello Scott ,
    After, many issues , your reports Mod Works well.
    I’ve Internationalize it with gettext, in french.

    Is it possible to add a PDF export button in next release near csv export. It could be very interresting. I try to work on it , with html2pdf but it does’nt work properly.

    Many thanks for your work

    Bruno

    Reply
  16. Brian's Gravatar Brian
    September 24, 2013 at 5:53 pm | Permalink

    hi Scott,

    we receiving Valid CSRF Token Required error.

    is there anyway you could help us?

    Please advice

    Reply
  17. Sjaak's Gravatar Sjaak
    October 11, 2013 at 11:05 am | Permalink

    Where can I make the donation of 10$ in order to get the latest version of the software?

    Reply
    • Gustavo Salazar's Gravatar Gustavo Salazar
      October 29, 2013 at 10:53 am | Permalink

      Hi Scott.
      Very impress with your reports. Were can I send my donation to have the report files? do you use Paypal?

      Reply
      • Scott Rowley's Gravatar Scott Rowley
        October 29, 2013 at 12:37 pm | Permalink

        Gustavo,

        I tried emailing this to the email address you provided but it failed.

        Thank you for your compliment and interest in my Reports MOD for osTicket.
        Yes I do accept Paypal and you can use the donate button at the top right
        of my website.

        Thank you,
        Scott

        Reply
  18. Olga's Gravatar Olga
    October 13, 2013 at 2:09 am | Permalink

    Good day,
    Does it can be deployed into osticket 1.7.2 ?
    Thanks,
    Olga

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      October 22, 2013 at 10:07 am | Permalink

      Yes!

      Reply
  19. Herman Harperink's Gravatar Herman Harperink
    October 22, 2013 at 6:34 am | Permalink

    Installation problems: 0
    Installation time: 3 mins
    Satisfaction: 100%

    T.Y.

    Reply
  20. Ruben's Gravatar Ruben
    October 31, 2013 at 5:22 pm | Permalink

    Thanks, i received it. nice job

    Reply
  21. Martin's Gravatar Martin
    December 1, 2013 at 4:07 pm | Permalink

    Hi Scott
    I really love your OS Ticket First Theme and would like to purchase the Customer Client. My question is can I fully customize the CSS file to create a Metro (Windows 8) style. The design needs to be flat colors without gradients. Of course I will also need to update the color palette and replace the logo.
    Thanks
    Martin

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      December 1, 2013 at 9:29 pm | Permalink

      Yes, you can feel free to edit the theme as much as you’d like, I just ask that you don’t sell the files as your own.

      Reply
  22. danish's Gravatar danish
    December 2, 2013 at 9:31 am | Permalink

    Hi,
    Does it can be deployed into osticket 1.7.0?
    And prefix in my database is osti_****, therefore do I need to change ost_reports to osti_reports?
    Thanks
    Danish

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      December 2, 2013 at 10:04 am | Permalink

      Yes, it works on 1.7. You can change the prefix if you want to but it should work either way.

      Reply
  23. sotobe's Gravatar sotobe
    December 6, 2013 at 3:53 am | Permalink

    I am using report 5.0 and when I select report criteria I receive Valid CSRF Token Required. what might be the problem?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      December 6, 2013 at 9:26 am | Permalink

      Reports 5.0 does not work with osTicket 1.7+. You will need to upgrade to Reports 6.x

      Reply
  24. David Rogers's Gravatar David Rogers
    December 17, 2013 at 11:10 am | Permalink

    You ask for a donation but do not give a link to show how we can make the donation.
    Does the full version come as complete installation or do we still need to copy and paste code into the PHP files?

    DavidR

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      December 17, 2013 at 12:17 pm | Permalink

      The only code that needs copied is the header file code and then to run the database commands. You can find the donate button/link at the top right of my website 🙂

      Reply
  25. Stead's Gravatar Stead
    January 6, 2014 at 6:57 pm | Permalink

    To get this to work with the new OSTicket 1.8, we had to edit bootstrap.php to define the reports table. Other than that, it appears to be working! Test cautiously 🙂

    Reply
  26. Ian D's Gravatar Ian D
    January 19, 2014 at 2:27 pm | Permalink

    Hi

    When will this module be available for v1.8.x?

    Thanks,

    –Ian

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      January 19, 2014 at 3:05 pm | Permalink

      It already is 🙂

      Reply
  27. Herman Harperink's Gravatar Herman Harperink
    January 22, 2014 at 5:58 am | Permalink

    Hi Scott,

    Can you send me the latest version please?

    Thanks.

    Reply
  28. Luca Belli's Gravatar Luca Belli
    January 24, 2014 at 10:54 am | Permalink

    How can I do the $10 donation for receive the version 6.0.
    A question. The version 6.0 is compatible with version 1.8?
    Thanks a lot

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      January 24, 2014 at 12:51 pm | Permalink

      Luca,

      You can use the donate button at the top right of any page on my website. Version 6.0.8 (Current) is compatible with 1.8.

      Thanks,
      Scott

      Reply
      • Luca Belli's Gravatar Luca Belli
        January 27, 2014 at 2:46 am | Permalink

        Ok Thanks!
        I’ve made the donations of 15$ with my paypal account blukas82@gmail.com

        Reply
  29. Ian Daniel's Gravatar Ian Daniel
    February 3, 2014 at 8:37 am | Permalink

    Hi

    Followed your instructions and get this error:

    Parse error: syntax error, unexpected $end in /var/www/html/osticket/include/staff/header.inc.php on line 126

    Rolled the file back and osTicket works fine (no reporting obviously). Are you sure this report module is compatible with 1.8.x? Didn’t have this issue on 1.7.x at all ..

    Thanks,

    –Ian

    Reply
    • David's Gravatar David
      February 12, 2014 at 12:37 pm | Permalink

      Hi,

      I am ussing 1.7 and I have the same error
      parse error in C:\dolibarr\www\soporte\scp\reports.php on line 617

      Did you find a real solution ?!

      Reply
    • Scott Rowley's Gravatar Scott Rowley
      February 12, 2014 at 3:10 pm | Permalink

      Yes I have it running on the latest build (1.8.0.2).

      Do you have short tags enabled? If not have you upgraded to use the 6.1 code? I have replaced all of the short tags in 6.1 with the full php tags.

      Reply
  30. Herman Harperink's Gravatar Herman Harperink
    February 12, 2014 at 8:46 am | Permalink

    Hi there,

    I use OST 1.8.0.2, and reports give me the following error:

    Warning: mysql_result() expects parameter 1 to be resource, boolean given in /var/www/virtual/domain/servicedesk/htdocs/scp/reports_includes/functions.php on line 18 Warning: mysql_result() expects parameter 1 to be resource, boolean given in /var/www/virtual/domain/servicedesk/htdocs/scp/reports_includes/functions.php on line 18

    Any clue?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      February 12, 2014 at 3:09 pm | Permalink

      This code is looking up something from the config table. Is your config table intact? Also have you tried using the code from 6.1?

      Reply
      • Herman Harperink's Gravatar Herman Harperink
        February 13, 2014 at 4:01 am | Permalink

        Hi Scot,

        I used the latest you’ve send me, the table seems to be ok:
        CHECK TABLE `ost_config`
        ostsupport.ost_config check status OK (phpmyadmin)

        In bootstrap.php I found: define(‘CONFIG_TABLE’,$prefix.’config’);

        It seems ok, but somehow it isn’t.

        Reply
        • Herman Harperink's Gravatar Herman Harperink
          February 22, 2014 at 6:31 pm | Permalink

          To date, I couldn’t resolve this. Any hints are more then welcome.

          Reply
  31. Mirco's Gravatar Mirco
    March 23, 2014 at 4:12 am | Permalink

    Hi Scott,
    Great implementation !
    I provided the amount of all future release, please send me files and instruction.
    Many Thanks !

    Reply
  32. Joe's Gravatar Joe
    June 1, 2014 at 11:04 pm | Permalink

    Does it works for latest 1.9x?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      September 13, 2014 at 11:23 am | Permalink

      Yes it does

      Reply
  33. David M's Gravatar David M
    June 3, 2014 at 3:50 pm | Permalink

    Have you confirmed that this works on 1.9.1?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      June 8, 2014 at 8:59 pm | Permalink

      Reports is now working for 1.9.1!

      Cheers,
      Scott

      Reply
      • Jesse Reeves's Gravatar Jesse Reeves
        June 11, 2014 at 4:37 pm | Permalink

        Hey Scott,
        Is there anything new or special that needs to be done in order to get Reports working in OSTicket v1.9.1? Or is it rinse-and-repeat for the installation instructions?

        Thanks for the assist!

        Jesse R

        Reply
        • Scott Rowley's Gravatar Scott Rowley
          September 13, 2014 at 11:22 am | Permalink

          No change!

          Reply
      • Ryan C's Gravatar Ryan C
        July 25, 2014 at 3:47 pm | Permalink

        Is this ready for v1.9.2 yet?

        Reply
  34. Joe's Gravatar Joe
    June 4, 2014 at 9:05 pm | Permalink

    Does it works for 1.9.x yet?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      September 13, 2014 at 11:22 am | Permalink

      Yep

      Reply
      • john's Gravatar john
        September 17, 2014 at 5:39 pm | Permalink

        Hello Scott,

        Does your report tool work with OS Ticket 1.9.3?

        Thanks!

        John

        Reply
        • Scott Rowley's Gravatar Scott Rowley
          September 17, 2014 at 7:32 pm | Permalink

          Yes it does!

          Reply
  35. Kiribool's Gravatar Kiribool
    October 28, 2014 at 12:45 pm | Permalink

    Hi,
    Does your reports works with OS Ticket 1.9.4 release?
    Thanks

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      October 28, 2014 at 12:50 pm | Permalink

      Yep! The latest (6.2) works with 1.9.4

      Reply
      • Kiribool's Gravatar Kiribool
        November 20, 2014 at 9:05 am | Permalink

        Does 6.2 supported reports per organization?

        Reply
  36. manos's Gravatar manos
    January 22, 2015 at 9:57 am | Permalink

    Hi,
    Does your reports works with OS Ticket 1.9.5.1 release?
    Thanks

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      January 22, 2015 at 10:05 am | Permalink

      Yes, it does!

      Reply
  37. Andrea's Gravatar Andrea
    March 11, 2015 at 4:36 pm | Permalink

    I’ve donate by paypal but i’ve not received anything can you verify?

    Thanks
    Andrea

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      March 11, 2015 at 4:44 pm | Permalink

      Andrea,

      I tried sending it to you but it bounced saying your mailbox was full. Is there somewhere else I can send it or should it be safe to send it again now?

      Reply
      • Andrea's Gravatar Andrea
        March 12, 2015 at 2:53 am | Permalink

        andreadg88_AT_GMAIL_DOT_COM

        Reply
        • Andrea's Gravatar Andrea
          March 13, 2015 at 2:38 am | Permalink

          Scott, have any news regarding the email?

          Thanks

          Reply
  38. marco echavarria's Gravatar marco echavarria
    June 25, 2015 at 3:31 pm | Permalink

    Hi Scott,
    I see a field on your reports, “hours to resolution”. How can you calculate that value, if you dont input “worked hours” to the tickets?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      June 26, 2015 at 1:43 pm | Permalink

      If I recall correctly the time was based off of the time between when the ticket was opened and the time the ticket was closed.

      Reply
  39. samuel's Gravatar samuel
    July 9, 2015 at 6:12 am | Permalink

    i need zip file how to get it ?

    Reply
    • samuel's Gravatar samuel
      July 9, 2015 at 6:27 am | Permalink

      Once you’ve donated you should be receiving instructions to download the zip file. Extract all files to the scp/ directory and set all directories to 0755 and all files to 0644. Please also move the included file “include/staff/header.inc.php” to ROOT_INSTALL/include/staff/header.inc.php”

      in the donation page i can’t see any login or ID saying that i am (Samuel) paying. How i will receive the zip file if there is no login id for me.

      Second Q : Will this work in Osticket Version v1.9.8.1 ?

      Kindly reply i will donate and get the zip file.

      Reply
    • samuel's Gravatar samuel
      July 9, 2015 at 6:28 am | Permalink

      Once you’ve donated you should be receiving instructions to download the zip file. Extract all files to the scp/ directory and set all directories to 0755 and all files to 0644. Please also move the included file “include/staff/header.inc.php” to ROOT_INSTALL/include/staff/header.inc.php”

      in the donation page i can’t see any login or ID saying that i am (Samuel) paying. How i will receive the zip file if there is no login id for me.

      Second Q Will this work in Osticket Version v1.9.8.1 ?

      Kindly reply i will donate and get the zip file.

      Reply
  40. Miguel's Gravatar Miguel
    November 22, 2015 at 5:55 pm | Permalink

    Where to buy the new MOD.

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      November 23, 2015 at 12:06 pm | Permalink

      You can click on the “Donate” button at the top right of any page on the site. In the comments simply mention what it’s for and I’ll get the appropriate software sent to you.

      Thanks!
      Scott

      Reply
  41. John Paul's Gravatar John Paul
    January 11, 2016 at 5:27 pm | Permalink

    Scott,
    I want to get known that you went the extra mile to give always quick support to something that was revealed not to be your responsibility. Your input and quick assistance forced me to setup another server… then according to your instructions all went smooth and is running great. Great product and support!

    Thanks

    JP

    Reply
  42. jorge's Gravatar jorge
    July 21, 2016 at 7:15 pm | Permalink

    Hey Scott,
    how much should I pay for the module??

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      July 22, 2016 at 2:05 pm | Permalink

      Jorge,

      The Module is $35 for the current version or $50 for the current version and all future versions.

      Thanks,
      Scott

      Reply
      • jorge's Gravatar jorge
        July 29, 2016 at 12:05 am | Permalink

        Hi Scott

        This module is available in Spanish language?, works with 1.9.12 version?

        Reply
  43. Michael Cowe's Gravatar Michael Cowe
    July 22, 2016 at 10:03 am | Permalink

    I donated but havent received the software

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      July 22, 2016 at 2:05 pm | Permalink

      Michael,

      I sent the following a few days ago to your support email address

      >>>

      Hello,

      Sorry for the confusion and thank you for the email and payment, however,
      there has been a lot of work done on the reports MOD since it was priced at
      $10 / $15. Several new reports and features have been added and we are also currently working on turning it into a drop in plugin. With this in mind the reports MOD price was changed to $35 / $50. Would you like me to
      refund your $10 or would you like to send in the rest of a payment?

      http://www.sudobash.net/osticket-reports-6-0-osticket-release-1-7/

      Thank you,
      Scott

      Reply
  44. Sean's Gravatar Sean
    May 5, 2017 at 2:56 am | Permalink

    Hello Scott, is the reporting mod still available to buy?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      May 5, 2017 at 9:27 am | Permalink

      Yes, it is! We keep it updated to run on the latest osTicket code at all times. 🙂

      Reply
  45. Stean's Gravatar Stean
    June 19, 2017 at 10:11 am | Permalink

    Hello Scott,

    First of all congratulations for develope this great mod, can you please tell me which os ticket version it is supporting. is this support all version ? like 1.9.6 , 1.9.7, 1.9.9

    Thanks

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      June 19, 2017 at 10:35 am | Permalink

      The Reports plugin is currently being developed only for the 1.10+ branch, however, 99% of the reports work under 1.9+ (there is a database change regarding ticket threads between 1.9 and 1.10).

      Also, as an FYI, I tried emailing the address you supplied but it was returned by yahoo saying that account doesn’t exist.

      Thanks,
      Scott

      Reply
  46. Clayton's Gravatar Clayton
    July 21, 2017 at 8:11 am | Permalink

    Couple questions:

    -Is it possible to create reports based on custom fields?
    -Is anyone else having issues with the applications button?
    -Is anyone else getting the ‘use of unidentified constant…’ messages at the top of the reports page?

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      July 23, 2017 at 11:04 am | Permalink

      Clayton,

      There currently isn’t support for creating custom field reports, it may be something I look into in the future. The applications button not working is actually an osTicket bug, there is no apps.php page included and so it fails. Can you check on your scp/reports.php line 3? You should have the definition for the REPORTS constant?

      Reply
      • Clayton's Gravatar Clayton
        July 24, 2017 at 8:28 am | Permalink

        This is what I have in line 3: define(REPORTS,’../include/plugins/ReportsMod/’);

        Investigation of that location does show a ReportsMod folder containing two folders and 3 files:
        images
        includes

        config.php
        modreport.php
        plugin.php

        Reply
        • Clayton's Gravatar Clayton
          July 24, 2017 at 8:33 am | Permalink

          Having never really delved into PHP before, I am wondering as to the feasibility of creating my own apps page. Has anyone done this?

          Does anyone believe the “juice is worth the squeeze”, so to speak?

          Reply
  47. Clayton's Gravatar Clayton
    August 1, 2017 at 3:29 pm | Permalink

    What is the possibility of seeing reports by priority at some point in the future? Is it feasible?

    Reply
  48. giannis's Gravatar giannis
    August 10, 2017 at 10:59 am | Permalink

    Hello Scott,
    I want to buy the mod for the reports….i just wanna know if it is compatible with the 1.9.15 version of osticket….and if i have any problem of installing it you’ll help me ?
    thanks !

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      August 10, 2017 at 1:45 pm | Permalink

      Hi Giannis,

      I do have a slightly older version that works with 1.9.15, however, the reporting plugin is no longer being developed so it doesn’t have the latest updates.

      I’m always available to help with installation and any issues. 🙂

      Reply
      • giannis's Gravatar giannis
        August 11, 2017 at 11:11 am | Permalink

        Hi Scott,
        I wanna buy the older version as you said. How much does it cost and how i should pay you.
        Thanks again !

        Reply
        • Scott Rowley's Gravatar Scott Rowley
          August 11, 2017 at 12:05 pm | Permalink

          You can just use the Buy Now button above, I’ll watch for your email address/domain and send you the 1.9.15 version instead of the 1.10.

          Thanks!
          Scott

          Reply
          • giannis's Gravatar giannis
            August 11, 2017 at 12:35 pm | Permalink

            i paid it from my partner paypal account with email f*****g@yahoo.gr
            You can send it to my email or to my partner.
            Thanks again !

  49. Paul's Gravatar Paul
    August 10, 2017 at 5:00 pm | Permalink

    Hiya, will this plugin allow export of the full ticket/response details?

    I would like to list every response on a separate row on a spreadsheet, for costing purposes.

    Reply
    • Scott Rowley's Gravatar Scott Rowley
      August 11, 2017 at 12:12 pm | Permalink

      Not presently, but it’s something we can consider for a future release.

      Thanks!
      Scott

      Reply

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