The below modifications have now been re-coded into an easy to install plugin. The plugin is currently available on 1.10 installations for $50. Additional details, support information and community boards are coming very soon at a new website.
Available Time Ranges
Today
Yesterday
This Month
Last Month
Last 30 days
This week (Sun-Sat)
Last week (Sun-Sat)
This business week (Mon-Fri)
Last business week (Mon-Fri)
This year
Last year
All Time
Manual dates entry
Available Reports
Tickets per Department
Tickets per Group
Tickets per Team
Tickets per Day
Tickets per Month
Tickets per Staff
Tickets per Help Topic
Tickets per Client
Tickets per Organization
Replies per Staff
7.0 Updates:
Time to Resolution for all reports
THREE new reports!
Tickets per Organization
Tickets per Group
Tickets per Team
Visual
Control the color scheme on the reports page
Administration
Default Report Type (automatically loads this report when the “Reports” link has been clicked)
Default Report Time Range
Quick Stats toggle (Easily show/hide quick stats)
Default Email (Don’t want to type in the optional email address each time? Set a default)
When emailing in the payment please include what version of osTicket you will be using. There are different files for different versions of osTicket.
Thank you everyone and I look forward to your input into future releases!
Demo now online! I’ll try to get some more data added to this as soon as I can.
http://reportsdemo.sudobash.net/scp
Username: demo_admin
Password: reportsDemo
Note regarding demo. The database for this will be restored every day so we don’t get a bunch of crap loading up in it from anyway goofing around, etc. Also the staff table is restored every single minute, so don’t bother making extra users, etc 😉